Navigating the Uncanny Valley in Brand Marketing
https://www.kraabel.net/wp-content/uploads/2025/03/kraabel_uncanny_valley-1024x576.jpg 1024 576 Michael Kraabel Michael Kraabel https://www.kraabel.net/wp-content/uploads/2025/03/kraabel_uncanny_valley-1024x576.jpgThe concept of the uncanny valley isn’t new, but it’s never been more relevant. First coined by Japanese roboticist Masahiro Mori in 1970, the uncanny valley describes the unsettling feeling we experience when something, usually a robot or digital representation, becomes almost lifelike but not quite. The more human-like something appears, the more comfortable we become, up to a point. When that point is crossed, we plunge into discomfort or even revulsion. That’s the valley.
Originally, Mori applied this idea to robotics, but today, it’s directly applicable to brand marketing, especially with the rise of AI-generated content. AI tools now generate articles, product descriptions, social media posts, and even personalized marketing messages at an unprecedented scale. At first glance, this AI-generated content feels almost normal. It’s coherent, grammatically correct, and superficially human. But linger a moment, and you’ll quickly sense something’s off.
Why? Because AI-driven content often lacks genuine nuance, authentic emotion, or meaningful context. It imitates human voice without truly understanding it. Like a digital mannequin, it appears real enough from a distance, but up close, it feels hollow and slightly unsettling.
Brands falling into the uncanny valley of AI-generated content risk losing consumer trust. People instinctively detect inauthenticity, especially when brands rely heavily on buzzwords, clichés, and empty marketing jargon, all hallmarks of AI-generated material. If your content strategy hinges on phrases like “innovative synergy,” “seamless integration,” or “game-changing solutions,” congratulations, you’re wandering straight into AI territory, where everything sounds convincing but means nothing.
Identifying AI-generated content isn’t hard if you know what to look for. For creators and seasoned marketers, certain markers stand out clearly. In written content, there’s often a bland neutrality, repetitive patterns, or overly formal language devoid of personality. Images generated by AI frequently have subtle but obvious errors, like distorted hands, unnatural textures, or oddly blurred edges. Photos feel off because of inconsistencies in lighting, shadows, or unnatural symmetry that human photography instinctively avoids.
Here’s the practical takeaway: leverage AI carefully, as a tool, not a crutch. Use it to handle repetitive tasks, but always prioritize genuine human perspective and meaningful storytelling. Challenge yourself: Does your content sound genuinely human, or is it subtly robotic? Can your audience sense real expertise and personality, or are they sensing the automated echo of generic marketing tropes?
AI Spotting: The New Digital Pastime
Just as birdwatchers once trained their eyes to distinguish subtle movements among branches, today’s digital observers are honing their skills to detect subtle signs of AI-generated content online. It’s become an intriguing pastime, a modern form of discernment, where keen-eyed creators and marketers challenge themselves to differentiate authentic human expression from AI-generated facsimiles. Like spotting a rare bird among common sparrows, identifying AI content requires focus, practice, and a sharp understanding of telltale markers.
For creators, marketers, and anyone paying close attention, these signs of AI-generated content are glaringly obvious. Recognizing these markers helps marketers and content strategists safeguard their brands against slipping into the uncanny valley, ensuring authenticity remains central to their storytelling. Identifying AI-generated written content requires a keen eye for specific markers that often distinguish machine-produced text from human-authored writing. Here are key indicators to watch for:
Overuse of Em Dashes
AI-generated content frequently employs em dashes excessively, sometimes as a stylistic choice or to mimic human writing patterns. While em dashes can enhance readability, their overuse may signal artificial authorship. As someone who has used em dashes in my writing ever since I was passing notes in middle school, this is bothersome. And I can’t unsee it now.
Repetitive Sentence Structures
AI models often generate sentences with similar lengths and structures, leading to monotonous text lacking the natural rhythm of human writing. This uniformity can make the content feel mechanical and less engaging. I tend to write long and rambling sentences, so sometimes this can be a good exercise for me to review AI-generated content for what I should be writing.
Redundancy and Filler Content
AI-generated text may include redundant phrases or filler content that adds little value. This verbosity can obscure the main message and reduce the overall quality of the writing.
Inconsistent Formatting
Recent AI models sometimes produce text with unusual formatting, such as inconsistent bullet points, erratic spacing, or misaligned text. These anomalies often result from the AI’s misinterpretation of formatting cues and may go uncorrected if not manually reviewed.
Lack of Deep Analysis
AI-generated content often provides surface-level information without in-depth analysis or original insights. This limitation stems from the AI’s reliance on existing data patterns, hindering its ability to offer fresh perspectives.
Overuse of Clichés and Buzzwords
AI models tend to incorporate clichés, idioms, and industry buzzwords excessively, sometimes without proper context. This overuse can make the content feel generic and lacking in authenticity.
Factual Inaccuracies
While AI strives for accuracy, it can inadvertently introduce factual errors or outdated information, especially when generating content without real-time data access. These inaccuracies can undermine the credibility of the text.
Limited Emotional Nuance
AI-generated writing often lacks the emotional depth and subtlety found in human-authored content. This absence can result in a tone that feels flat or unengaging to readers.
Contextual Irrelevance
AI may produce content that, while grammatically correct, doesn’t fully align with the intended context or audience. This misalignment can lead to confusion or a disconnect with readers.
Predictable Word Choices
AI models often select words based on probability, leading to predictable and sometimes unimaginative language. This predictability can make the content feel formulaic and less engaging.
Overuse of Prepositional Phrases
AI-generated text may contain an excessive number of prepositional phrases, leading to convoluted sentences that can hinder readability. This overuse can make the writing feel cumbersome and less fluid.
Overuse of Passive Voice
AI-generated content often relies heavily on passive voice constructions, which can lead to less engaging and more ambiguous sentences. This tendency can make the text feel detached and impersonal.
Overuse of Certain Punctuation Marks
AI-generated text may exhibit an unusual frequency of specific punctuation marks, such as semicolons or ellipses, which can disrupt the natural flow of the writing. This overuse can make the content feel artificial and less reader-friendly.
Overuse of Synonyms
AI models often attempt to avoid repetition by substituting synonyms, sometimes leading to unnatural or forced word choices. This overuse can make the content feel less coherent and more difficult to read.
Overuse of Formal Language
AI-generated content may lean towards overly formal language, even in contexts where a casual tone is more appropriate. This formality can create a disconnect with the intended audience.
Overuse of Hedging Language
AI-generated text often includes excessive hedging language, such as “perhaps,” “maybe,” or “it seems,” which can make the content appear non-committal and less authoritative. This overuse can undermine the confidence and clarity of the writing.
Overuse of Intensifiers
AI-generated content may rely heavily on intensifiers like “very,” “extremely,” or “highly,” which can lead to exaggerated statements and reduce the impact of the writing. This overuse can make the content feel less credible and more sensationalized.
Overuse of Parenthetical Statements
AI-generated text often includes numerous parenthetical statements, which can disrupt the flow of the writing and make it harder to follow. This overuse can make the content feel cluttered and less cohesive.
Overuse of Adverbs
AI-generated content may contain an excessive number of adverbs, leading to wordy sentences that can dilute the main message. This overuse can make the writing feel less concise and more repetitive.
Overuse of Nominalizations
AI-generated text often relies on nominalizations, turning verbs into nouns (e.g., “implementation” instead of “implement”), which can make sentences more complex and harder to read. This overuse can make the content feel more abstract and less direct.
Overuse of Jargon
AI-generated content may include excessive industry-specific jargon, which can alienate readers unfamiliar with the terminology. This overuse can make the writing less accessible and harder to understand.
Overuse of Acronyms
AI-generated text often includes numerous acronyms without proper explanation, which can confuse readers and hinder comprehension. This overuse can make the content feel less reader-friendly and more difficult to follow.
Overuse of Quotations
AI-generated content may rely heavily on quotations, sometimes without proper context or analysis, which can make the writing feel disjointed and less original. This overuse can make the content feel less cohesive and more fragmented.
Overuse of Lists
AI-generated text often includes numerous lists. I thought about putting these all in a numbered list, but it made me fear that I would become part of the AI simulation myself.
Step carefully around the uncanny valley. Your audience isn’t fooled, and neither should you be.